Privacy Policy
Last Updated: 10 April 2025 | Junoroad | 64 Jalan Mahkota, 25000 Kuantan, Pahang, Malaysia
1. Introduction
Junoroad ("we", "us", "our") is committed to handling the personal information of our customers with care and in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA). This Privacy Policy describes what information we collect, how we use it, and your rights in relation to it.
This policy applies to personal data collected through our website at junoroaad.info and through direct communications with our team in connection with our MPV rental services.
If you have questions about this policy, please contact us at [email protected].
2. Data We Collect
2.1 Information You Provide
- Full name
- Email address
- Phone number
- Your message or rental enquiry details
- Driving licence details (collected at handover, not via website)
- IC or passport number (collected at handover for rental documentation)
2.2 Information Collected Automatically
- Browser type and device information
- Pages visited and time spent on site (via analytics cookies, if consented)
- IP address (standard server logging)
2.3 Legal Basis for Processing
We process personal data on the following bases: fulfilment of a rental contract, your consent (for analytics and marketing cookies), and our legitimate interest in operating and improving our service.
2.4 Data Retention
Rental-related records are retained for a minimum of 3 years to comply with Malaysian business record-keeping obligations. Enquiry data not resulting in a booking is deleted within 12 months. You may request earlier deletion where applicable (see Section 6).
3. How We Use Your Data
- To respond to rental enquiries and confirm bookings
- To prepare the vehicle and rental documentation for your booking
- To communicate with you about your rental arrangement
- To process deposits and returns
- To comply with legal and regulatory requirements
- To improve our website and services (where analytics consent is given)
We do not use your personal data for unsolicited marketing without your explicit consent. You may withdraw consent at any time by contacting us at [email protected].
4. Data Sharing
We do not sell personal data to third parties. Limited sharing occurs only where necessary for service delivery, including:
- Insurance providers, where required for vehicle coverage verification
- Website analytics providers (Google Analytics), where you have consented to analytics cookies
- Legal authorities, where required by Malaysian law
All third-party service providers are required to process personal data in a manner consistent with applicable law.
5. Data Protection Measures
- Website contact forms are transmitted over encrypted HTTPS connections
- Customer rental records are stored in access-controlled systems
- Physical rental documentation is stored securely at our Kuantan office
- Staff access to customer records is limited to those involved in service delivery
- In the event of a data breach affecting your personal information, we will notify you within a reasonable timeframe as required by applicable law
6. Cookies
We use essential cookies for website functionality and optional analytics cookies to understand how visitors use our site. You can manage your cookie preferences through our cookie consent tool or by reviewing our Cookie Policy.
7. Your Rights Under Malaysian PDPA
As a data subject under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Withdraw consent for data processing where consent was the legal basis
- Request that we limit or stop processing your data in certain circumstances
- Lodge a complaint with the Department of Personal Data Protection (JPDP), Malaysia
To exercise any of these rights, contact us at [email protected] or in writing to our Kuantan address. We will respond within 21 days.
8. Third-Party Links
Our website may contain links to external sites. Junoroad is not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.
9. Children's Privacy
Our services are intended for persons aged 18 and above who hold a valid driving licence. We do not knowingly collect personal data from individuals under 18 through our website. If we become aware that data from a minor has been collected, we will delete it promptly.
10. Policy Updates
We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website following an update constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify affected customers.
11. Contact for Privacy Matters
Data Controller: Junoroad
Address: 64 Jalan Mahkota, 25000 Kuantan, Pahang, Malaysia
Email: [email protected]
Phone: +60 13-852 6174